Conflict Resolution and Transformation

Course Code: CRT101
Day: Tue Time: 19:10-21:30 Hours: 20 Sessions: 8 Semester: Fall Instructional Language: English Location: Online English Proficiency Level: High Intermediate

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Course Description

The purpose of this course is to help participants understand how intercultural conflicts occur and develop positive problem-solving strategies to address such conflicts. Methods offered in this class are designed to work with 'natural tensions' underlying opposing cultural orientations. This course explains the culture-based situational conflict model, integrating both theory and practice. It covers various practical situations that are applicable to individual and team conflicts in the workplace. This course is suitable for participants seeking win-win (rather than win-lose) solutions relevant to all industries & functions.

Learning Objectives

1. Widen your repertoire of skills and strategies for resolving cultural conflicts.
2. Gain greater knowledge of cultural orientations specific to nationalities you work with.
3. Increase awareness of where your personal strengths lie when resolving cultural conflict.

Who should take this course

Those who are working in a Japan-based international company, having video calls with people overseas, or thinking about hiring foreign workers.

Professional Training Certificate Elective Course For:


The Culture Map: Breaking Through the Invisible Boundaries of Global Business by Erin Meyer (2014, KINDLE version recommended)


Annette Karseras

Instructor Biography

Annette Karseras is a coach and trainer who develops leaders and teams at all levels of the organization from aspiring new talent to regional leads. She has trained with the Coach Training Institute (CTI), the Intercultural Communication Institute (ICI), Systems Coaching group in the Society for Organisational Learning (SOL), and is currently a member of ICF Japan and the Society for Intercultural Education, Training & Research (SIETAR). Annette completed her Masters degree at the University of Leicester, UK. Annette's courses focus on personal, professional and organizational change. Participants takeaway practical skills they can use 'tomorrow' & insights for strategic win-wins long-term. Based between the UK & Japan, she has worked with professionals from 50+ countries, uses working Japanese and legacy French alongside her mother tongue English, with-a-Welsh-lilt whenever the topic of rugby arises.