English for Tourism and Hospitality - Making Recommendations & Upselling

Would you like to become a more confident and effective communicator? Are you interested in traveling and the hospitality industry? Would you like to learn vocabulary and phrases that will help you maintain a high level of professionalism? If so, here’s your chance to consider reasons people travel, and focus on hotel facilities and recommending places to visit, and learn about upselling. In this workshop, you will also practice listening to excerpts of conversations regarding timetables and schedules, and checking out at a hotel. This workshop is aimed at lower-intermediate to intermediate students.

This workshop is part of a two part series. 
It can be taken in conjunction with ETH101, or alone.

Betty Kates

Betty is from Brisbane, Australia and has several years experience working in the hospitality industry. Her experience includes handling day to day operations, promotions, and customer service at a cafe, fine dining restaurant and the banquet department in a five star hotel in Brisbane. While front of house supervisor, at a catering service in London, she was also part of the management team.
Betty came to Tokyo soon after completing her Master's Degree in Teaching English to Speakers of Other Languages. She has taught English for over twenty years - In Brisbane, Taipei, London and Tokyo.
Betty is a supportive teacher who strives to help students feel comfortable. The experience and enthusiasm she brings to the classroom makes it the perfect environment for students to broaden their skills and knowledge.