English for Tourism and Hospitality - Making Recommendations & Upselling
Would you like to become a more confident and effective communicator? Are you interested in traveling and the hospitality industry? Would you like to learn vocabulary and phrases that will help you maintain a high level of professionalism? If so, here’s your chance to consider reasons people travel, and focus on hotel facilities and recommending places to visit, and learn about upselling. In this workshop, you will also practice listening to excerpts of conversations regarding timetables and schedules, and checking out at a hotel. This workshop is aimed at lower-intermediate to intermediate students.
This workshop is part of a two part series.
It can be taken in conjunction with ETH101, or alone.
This workshop is part of a two part series.
It can be taken in conjunction with ETH101, or alone.
Betty Kates
Betty is an experienced and passionate English language educator originally from Brisbane, Australia. After completing her Master's Degree in Teaching English to Speakers of Other Languages, she moved to Tokyo, where she has since spent several years teaching English across various international settings. With over 25 years of experience, Betty has taught in Brisbane, Taipei, London, and Tokyo, specializing in classes related to travel, hospitality, and cross-cultural communication.
As a supportive and dedicated teacher, Betty creates a comfortable and engaging learning environment where students are encouraged to develop their skills and expand their knowledge. Her wealth of experience, combined with her enthusiasm, makes her classroom an ideal place for students to thrive.
In addition to her teaching expertise, Betty brings practical knowledge from her extensive background in the hospitality industry. She has hands-on experience in managing day-to-day operations, promotions, and customer service at a café, fine dining restaurant, and the banquet department of a five-star hotel in Brisbane. While working as a Front of House Supervisor at a catering service in London, she was also a key member of the management team.
Betty’s diverse professional experience enriches her teaching, allowing her to offer students valuable insights into the practical aspects of customer service, communication, and business within the hospitality industry.
As a supportive and dedicated teacher, Betty creates a comfortable and engaging learning environment where students are encouraged to develop their skills and expand their knowledge. Her wealth of experience, combined with her enthusiasm, makes her classroom an ideal place for students to thrive.
In addition to her teaching expertise, Betty brings practical knowledge from her extensive background in the hospitality industry. She has hands-on experience in managing day-to-day operations, promotions, and customer service at a café, fine dining restaurant, and the banquet department of a five-star hotel in Brisbane. While working as a Front of House Supervisor at a catering service in London, she was also a key member of the management team.
Betty’s diverse professional experience enriches her teaching, allowing her to offer students valuable insights into the practical aspects of customer service, communication, and business within the hospitality industry.