English for Tourism and Hospitality - Making Reservations & Dealing With Complaints

Are you in the tourism and hospitality business? Have you thought of expanding your business to reach out more effectively to foreign customers and clients? If so, here's your chance to learn the English vocabulary and phrases often used in the field. In this workshop, you will also learn about other cultures and understand your customers, enabling you to provide better service. In return, you will gain their trust and appreciation, and they will keep coming back to you for more. This workshop is aimed at lower-intermediate to intermediate students.

This workshop is part of a two part series. 
It can be taken in conjunction with ETH102, or alone.

Betty Kates

Betty is from Brisbane, Australia and has several years experience working in the hospitality industry. Her experience includes handling day to day operations, promotions, and customer service at a cafe, fine dining restaurant and the banquet department in a five star hotel in Brisbane. While front of house supervisor, at a catering service in London, she was also part of the management team.
Betty came to Tokyo soon after completing her Master's Degree in Teaching English to Speakers of Other Languages. She has taught English for over twenty years - In Brisbane, Taipei, London and Tokyo.
Betty is a supportive teacher who strives to help students feel comfortable. The experience and enthusiasm she brings to the classroom makes it the perfect environment for students to broaden their skills and knowledge.