English for Tourism and Hospitality - Making Reservations & Dealing With Complaints
Are you in the tourism and hospitality business? Have you thought of expanding your business to reach out more effectively to foreign customers and clients? If so, here's your chance to learn the English vocabulary and phrases often used in the field. In this workshop, you will also learn about other cultures and understand your customers, enabling you to provide better service. In return, you will gain their trust and appreciation, and they will keep coming back to you for more. This workshop is aimed at lower-intermediate to intermediate students.
This workshop is part of a two part series.
It can be taken in conjunction with ETH102, or alone.
This workshop is part of a two part series.
It can be taken in conjunction with ETH102, or alone.
No required textbook
Betty Kates
Betty is an experienced and passionate English language educator originally from Brisbane, Australia. After completing her Master's Degree in Teaching English to Speakers of Other Languages, she moved to Tokyo, where she has since spent several years teaching English across various international settings. With over 25 years of experience, Betty has taught in Brisbane, Taipei, London, and Tokyo, specializing in classes related to travel, hospitality, and cross-cultural communication.
As a supportive and dedicated teacher, Betty creates a comfortable and engaging learning environment where students are encouraged to develop their skills and expand their knowledge. Her wealth of experience, combined with her enthusiasm, makes her classroom an ideal place for students to thrive.
In addition to her teaching expertise, Betty brings practical knowledge from her extensive background in the hospitality industry. She has hands-on experience in managing day-to-day operations, promotions, and customer service at a café, fine dining restaurant, and the banquet department of a five-star hotel in Brisbane. While working as a Front of House Supervisor at a catering service in London, she was also a key member of the management team.
Betty’s diverse professional experience enriches her teaching, allowing her to offer students valuable insights into the practical aspects of customer service, communication, and business within the hospitality industry.
As a supportive and dedicated teacher, Betty creates a comfortable and engaging learning environment where students are encouraged to develop their skills and expand their knowledge. Her wealth of experience, combined with her enthusiasm, makes her classroom an ideal place for students to thrive.
In addition to her teaching expertise, Betty brings practical knowledge from her extensive background in the hospitality industry. She has hands-on experience in managing day-to-day operations, promotions, and customer service at a café, fine dining restaurant, and the banquet department of a five-star hotel in Brisbane. While working as a Front of House Supervisor at a catering service in London, she was also a key member of the management team.
Betty’s diverse professional experience enriches her teaching, allowing her to offer students valuable insights into the practical aspects of customer service, communication, and business within the hospitality industry.