English for Customer Service Excellence

￥49,999.00
Course Code: ECE101
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English for Customer Service Excellence (ECE 101) is designed for lower-intermediate to intermediate English learners who want to improve their communication skills in customer service settings. Through interactive role-plays, real-world scenarios, and targeted skill-building activities, learners will develop confidence in handling customer inquiries, managing complaints, writing professional emails, and engaging in polite and effective communication.

The course also focuses on cross-cultural communication, teamwork, and strategies for delivering exceptional customer service.

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By the end of this course, students will:

• Develop effective communication skills for customer interactions

• Learn strategies for problem-solving and conflict resolution

• Focus on professionalism in customer service

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This course is ideal for lower-intermediate to intermediate English learners looking to build their knowledge and experience in the service industry. It also benefits students who want to enhance their overall communication skills for professional and everyday interactions.

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No required textbook
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Betty Kates
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Betty is an experienced and passionate English language educator originally from Brisbane, Australia. After completing her Master's Degree in Teaching English to Speakers of Other Languages, she moved to Tokyo, where she has since spent several years teaching English across various international settings. With over 25 years of experience, Betty has taught in Brisbane, Taipei, London, and Tokyo, specializing in classes related to travel, hospitality, and cross-cultural communication.

As a supportive and dedicated teacher, Betty creates a comfortable and engaging learning environment where students are encouraged to develop their skills and expand their knowledge. Her wealth of experience, combined with her enthusiasm, makes her classroom an ideal place for students to thrive.

In addition to her teaching expertise, Betty brings practical knowledge from her extensive background in the hospitality industry. She has hands-on experience in managing day-to-day operations, promotions, and customer service at a café, fine dining restaurant, and the banquet department of a five-star hotel in Brisbane. While working as a Front of House Supervisor at a catering service in London, she was also a key member of the management team.

Betty’s diverse professional experience enriches her teaching, allowing her to offer students valuable insights into the practical aspects of customer service, communication, and business within the hospitality industry.