Communication Skills for Business Professionals
Communication, in any form, is an inherent part of business and takes up a considerable amount of employees' and management's time. Research has discovered that managers spend between 50 and 90 percent of their time talking to people. Business communication is pervasive, continually in operation and covers an enormous range of activities. However, business communication is also a very complex series of processes operating at all levels within businesses, ranging from 'the grapevine' to more formalized systems. Even though businesses have a variety of almost instantaneous communication techniques at their disposal, without good communication process, a business world would struggle to survive in today's highly competitive and interconnected world if the message sent is not understood. This workshop offers a suitable mix of theory, case studies, videos and hands on practical exercises aimed at exploring the fundamental elements of communication process.
No required textbook
Terumi Laskowsky is a certified master practitioner and trainer of NLP (Neuro Linguistic Programming). She has trained under Dr. Richard Bandler, one of the creators of NLP, and has conducted NLP certifications courses at Temple University Japan Campus. She delivers NLP-enhanced empowerment workshops such as Speak with Confidence! and Mental Toughness for Interpreters. In this field, her credentials are: Certified NLP Trainer, Certified NLP Coach, Certified Conversational Hypnotherapist, Certified WealthyMind Trainer.