Communication Skills for Business Professionals

Communication, in any form, is an inherent part of business and takes up a considerable amount of employees' and management's time. Research has discovered that managers spend between 50 and 90 percent of their time talking to people. Business communication is pervasive, continually in operation and covers an enormous range of activities. However, business communication is also a very complex series of processes operating at all levels within businesses, ranging from 'the grapevine' to more formalized systems. Even though businesses have a variety of almost instantaneous communication techniques at their disposal, without good communication process, a business world would struggle to survive in today's highly competitive and interconnected world if the message sent is not understood. This workshop offers a suitable mix of theory, case studies, videos and hands on practical exercises aimed at exploring the fundamental elements of communication process.

No required textbook

John Foster

John has been instructing an array of business management courses in Continuing Education at Temple University Japan since 2007, specializing in HRM, Organizational Behavior and Performance Management. He is Assistant Professor at Temple University Japan, Hosei University and Adjunct Professor Emeritus of business administration at the British Columbia Institute of Technology. John has had a varied career working in investment finance, information systems, corporate training, journalism, marketing and PR and e-commerce management, launching and managing a business, as a project manager with Microsoft and PR with Toys 'R' Us Japan. John has a BA in Economics from the University of British Columbia, an MBA from Deakin University and a member of the Society of Human Resource Management (SHRM). He loves travel and stand-up comedy; he’s published two books and has plans for more.