Basic Counseling Skills for Managers and Team Leaders

Course Code: BCS103
Day: Sat Time: 11:00-13:20 Hours: 20 Sessions: 8 Semester: Summer Instructional Language: English Location: Online

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Course Description

The role of a manager and team leader has changed. Their role is not just focusing on performance, efficiency, and management. They are also responsible for the human side of the business, enhancing employee well-being and engagement. This course will help participants learn how to use effective counseling that addresses the human challenges faced by team leaders and managers in today's business world. Building on the foundational skills developed from BCS101-Basic Counseling Skills, you will learn how counseling can manage absenteeism, improve engagement, mental health, diversity, and inclusion, and how it can resolve workplace conflict. In this course, you will learn counseling theories and techniques such as cognitive behavioral therapy, acceptance commitment therapy, change and grief therapy, and positive psychology. The interactive nature of this course gives you the opportunity to apply these counseling skills in online role-plays or break-out rooms. During these online role plays, your instructor will observe how you counsel and then give you feedback on your strengths and areas of development so that you can counsel more confidently and professionally. You will also be expected to self-assess your own counseling skills through a learning journal for your course assessment and personal development.

Learning Objectives

1. Apply counseling theories for managing workplace and employee challenges.
2. Apply these counseling theories and techniques in virtual counseling labs.
3. Reflect and analyze your counseling style and prepare a professional development plan.

Who should take this course

Business leaders, managers, team leaders, and anyone who has an interest in workplace counseling.
English Level: Advanced


No required textbook


Tom Frengos

Instructor Biography

Tom Frengos is an author, facilitator, and coach based in Japan. He holds a Masters of Applied Science (Psychology of Coaching), Masters in Education and Honours Bachelor of Psychology. He has delivered workshops on unconscious bias training, cross-cultural management and conflict resolution in Canada, Australia and now Japan. He is currently researching and writing about Wabi Sabi, particularly how it can develop empathy, resilience, and well-being in the workplace.